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Make sure the users were not disconnected intentionally by an administrator. |
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Make sure idle users are not set to be disconnected. |
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Make sure the computer running the file server software is still working and is connected properly to the network. |
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Check the TCP/IP settings on the user's computer and on the computer that is running the file server and verify that TCP/IP is active. |
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Make sure that the volume to which users were connected is mounted. |
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Check the network connection of each user's computer. |
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It may be a hardware problem. If the problem is isolated to users on one part of the network, run diagnostic software on your network devices (routers, switches, and Ethernet hubs). |